Privacy Policy

Ninja Camper Vans

This website (“the Website”) is owned and operated by Ninja Camper Vans (“we,” “us,” or “our”).

We recognize the importance of protecting your personal information and are committed to handling it properly and transparently in accordance with the Act on the Protection of Personal Information of Japan (APPI) and other relevant laws and regulations.

1. Definition of Personal Information

“Personal information” refers to information about an identifiable individual, such as name, date of birth, address, telephone number, email address, driver’s license number, passport information, credit card details, and any other information that can identify a specific person.

Sensitive information (such as health data, race, beliefs, political opinions, or criminal records) is handled strictly in compliance with applicable laws.

2. Collection of Personal Information

We may collect personal information from you in the following situations:

• When you make a booking or inquiry regarding camper van rentals
• When you participate in surveys, promotions, or provide feedback
• When you apply for employment with us
• Through security surveillance cameras installed at our premises
• Through vehicle tracking systems (GPS and telematics) to monitor vehicle use and condition

All personal information is collected lawfully and fairly, after informing you of the purpose of use.

3. Purpose of Use

We use the collected personal information for the following purposes:

1. To process, manage, and provide camper van rentals and related services
2. To communicate with customers and verify their identity
3. To handle payments, deposits, refunds, and accounting operations
4. To respond to inquiries, complaints, and requests
5. To improve our products and services and develop new offerings
6. To provide updates, campaigns, and promotional information
7. To comply with applicable laws, regulations, and government requests
8. To manage recruitment, selection, and employment procedures

If you do not provide the required personal information, we may be unable to provide some or all of our services.

4. Provision of Personal Information to Third Parties

We do not disclose or provide your personal information to any third party without your prior consent, except in the following cases:

1. When required by law
2. When necessary to protect a person’s life, body, or property and obtaining consent is difficult
3. When particularly necessary for public interest
4. When outsourcing work to contractors (e.g., IT service providers, payment processors, shipping companies)
5. When jointly used with affiliated companies within the permitted scope

Even in these cases, we ensure that such third parties implement appropriate data protection measures.

5. Joint Use of Personal Information

We may share personal information within the Ninja Camper Vans group or with affiliated companies as follows:

• Parties involved: Ninja Camper Vans group companies and business partners
• Information shared: Name, contact details, driver’s license, booking history, etc.
• Purpose of sharing: Service provision, customer support, marketing analysis
• Responsible party: Ninja Camper Vans

6. Data Security Measures

We implement strict security measures to prevent unauthorized access, loss, alteration, or leakage of personal information.

We use SSL (Secure Socket Layer) encryption for secure data transmission and ensure that contractors handling personal data maintain the same level of protection.

7. Requests for Disclosure, Correction, or Deletion

You have the right to request access to, correction, addition, deletion, suspension of use, or erasure of your personal information held by us.

Upon verifying your identity, we will respond appropriately and promptly in accordance with applicable laws.

8. Use of Cookies

Our website uses cookies to improve usability, analyze traffic, and enhance your browsing experience.

You can disable cookies in your browser settings, but some website functions may become unavailable as a result.

9. Access Logs and Google Analytics

We use Google Analytics to collect anonymous data about website usage.

This data is used for statistical and analytical purposes only and cannot identify individuals.

You may opt out of data collection through your browser’s settings or by installing the Google Analytics opt-out add-on.

10. Retention Period

We retain personal information only for as long as necessary to achieve the purposes described above or as required by law.

After that period, we securely delete or anonymize the data.

11. Your Rights

You have the following rights regarding your personal information:

• Right to access and obtain copies of your data
• Right to correct, update, or delete your information
• Right to object to or restrict certain uses of your data
• Right to file a complaint regarding data handling

We will respond to all legitimate requests in compliance with applicable law.

12. Compliance and Continuous Improvement

We comply with all applicable laws and guidelines related to personal information protection in Japan and continually review and improve our internal processes to maintain the highest standards of privacy protection.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact: